Refund and cancellation policy

At Fortepure, your satisfaction is our priority. If you encounter any issues with your order, please review our policy below and contact us anytime for assistance.

1. Returns

1.1 Return Eligibility

We accept returns for items that are defective, damaged, or not as described.
Products must be unused and in the original condition and packaging when received.
Returns must be initiated within 2 days from the date you receive your order.
Approved replacements for damaged or defective products will be dispatched within 5–7 business days.

1.2 Return Process

Email our support team at [email protected] with your order number and reason for return.
Await your Return Authorization email, which will include the return address.
Pack the item securely (preferably in its original packaging) with all accessories, manuals, and documentation.
Ship the package using a trackable courier and retain your tracking number.

1.3 Refunds & Replacements

Once we receive and inspect your return, we’ll notify you of approval or rejection within 3 business days.
If approved, you will receive either:
- A replacement shipped within 5–7 business days, or
- A refund credited to your original payment method within 7 business days of approval.

2. Order Cancellations

2.1 Cancellation Before Shipment

You may cancel your order within 48 hours of placing it, for any reason, by emailing [email protected].
Once canceled, any payment already captured will be refunded within 7 business days.

2.2 Cancellation After Shipment

If your order has already been dispatched, it cannot be canceled.
In this case, please initiate a return under our Return Policy once you receive the item.

3. Exemptions

Some items are non‑returnable and non‑cancellable, including:

Perishable goods (e.g., food, flowers)
Personal hygiene products (e.g., cosmetics, health supplements)
Customized or personalized items
Sealed items that were unsealed after delivery

Please check individual product pages for any such exceptions.

4. How to Contact Us

For any questions or assistance with returns or cancellations, reach out to our customer support team:
📧 [email protected]
⏰ Mon–Fri, 10 AM–6 PM IST

5. Policy Updates

We reserve the right to update or modify this Return & Cancellation Policy at any time. Changes take effect immediately upon posting. Please review this page periodically to stay informed.